866-562-7625
Current wait: 26 mins (20m avg)
Hours: Mon-Sun 7am-2am EST
Best time to call: 10:45am
(844) 278-9745
Air2Sea arrangements
(305) 539-4107
Day of Sailing help US and Canada
(800) 398-9819
Online Assistance US and Canada
Check out if you can find the solution you need.
What happened: The problem: Left items on the cruise
What happened: I was trying to do something, and ran into a problem.
What happened: The problem: My niece died on the Liberty. We are trying to get her mother and her *yr old daughter home. Help!
What happened: On my recent cruise on harmony of the seas from august **, **** to august **, **** i was triple charged the same fee of $***.**. I paid the one at customer service it went through on the last day of cruise. Now i have two more pending payments of the same amount. Please contact me as soon as possible.
What happened: On my cruise harmony of the seas from august **, **** to August **, **** I was charged * times for ***.** , i have the invoice for one charge i paid. I have * more pending charges for the same amount.
What happened: Good afternoon*I have no issues but would like some information we are a group of carers and we love in greenock Inverclyde and when the luxury ships dock we would love a tour around is this possible for a group of tired carers please .*Kind regards*Agnes donnachie*Inverclyde Family Recovery Collaborative (action group)*And SFAD members *Volunteers*carers
What happened: I paid the total amount and received and invoice stating I had a balance of zero. Last week I received a new invoice stating I owed $****. Trying to make sure my reservation will be kept.
To contact the Royal Caribbean customer service by phone, you can follow these steps:
Look up the phone number of the Royal Caribbean customer service. The phone number is listed on royalcaribbean.com. Or check out the Royal Caribbean phone number page on WorthEPenny.
Dial the Royal Caribbean phone number 866-562-7625.
Hours: Mon-Sun 7am-2am EST
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a Royal Caribbean representative to answer on the other end.
Average wait time: 20m
Identify yourself and state your reason for calling the Royal Caribbean representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Royal Caribbean to help them assist you.
Ask for assistance: Ask the Royal Caribbean representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Royal Caribbean needs additional information from you or provides any instructions, follow them carefully.
Thank the Royal Caribbean representative: After you have received the assistance you need, thank the Royal Caribbean representative for their time and help.
To get to a real person as quickly as possible when calling Royal Caribbean, you can follow these steps:
Dial the Royal Caribbean customer service phone number 866-562-7625, which can be found on the Royal Caribbean website or in your order confirmation email form Royal Caribbean. Or check out the Royal Caribbean phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Royal Caribbean. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Royal Caribbean representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Royal Caribbean representative.
If the system still doesn’t connect you to a Royal Caribbean representative, stay on the line without pressing any keys. Royal Caribbean will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Royal Caribbean.
Once you reach a live person, explain your issue and provide any relevant information about your Royal Caribbean order. The Royal Caribbean representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Royal Caribbean website. This may allow you to connect with a Royal Caribbean representative more quickly and efficiently than calling.
When calling Royal Caribbean customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Royal Caribbean account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Royal Caribbean representative without any disruptions or background noise.
Be polite and respectful to the Royal Caribbean representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Royal Caribbean.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Royal Caribbean representative address your concern.
If the initial Royal Caribbean representative is unable to resolve your issue, politely ask to speak with a supervisor from Royal Caribbean or escalate the issue to a higher level of authority.
Take notes during the call, including the Royal Caribbean representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Royal Caribbean after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Royal Caribbean customer service.
If you are unhappy with your call to Royal Caribbean customer service, there are several options you can try:
Call again: Try calling Royal Caribbean customer service again and speak to a different Royal Caribbean representative. Sometimes a different Royal Caribbean representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Royal Caribbean representative, you can ask to speak with a supervisor from Royal Caribbean or escalate the issue to a higher level of authority.
Provide feedback: After the call, Royal Caribbean may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Royal Caribbean customer service through other channels, such as email or chat. You can also explore the Royal Caribbean Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Royal Caribbean service, you may want to consider other options such as returning the product you bought on Royal Caribbean or filing a complaint with a consumer protection agency.
No, Royal Caribbean hasn’t provided any live chat service currently. While live chat support is not currently available, Royal Caribbean offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Royal Caribbean customer service by phone, email, or social media. Phone support is available during Mon-Sun 7am-2am EST, and customers can expect a prompt response from a Royal Caribbean representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Royal Caribbean.
You can contact Royal Caribbean via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Royal Caribbean via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Royal Caribbean official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Royal Caribbean, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Royal Caribbean. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Royal Caribbean social media team.
Please note that the social media accounts of Royal Caribbean are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Royal Caribbean for certain issues. For urgent or complex issues, it's recommended to contact Royal Caribbean customer service via phone or chat for more personalized assistance.
Yes, to contact the Royal Caribbean customer support by email, follow these steps:
Go to royalcaribbean.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Royal Caribbean and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Royal Caribbean order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Royal Caribbean order number or username.
Once you have completed the email, click send. You should receive a response from the Royal Caribbean customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Royal Caribbean. WorthEPenny provides free tools and resources to assist customers in reaching Royal Caribbean customer service more efficiently, such as the Royal Caribbean phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Royal Caribbean, as well as forums where Royal Caribbean customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Royal Caribbean, it is not associated with or endorsed by Royal Caribbean.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Royal Caribbean official app or the Royal Caribbean company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Royal Caribbean trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Royal Caribbean. All references by WorthEPenny to third-party trademarks like Royal Caribbean are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.